Shipping & Returns
Shipping of orders
- After placing the order, you will receive a call within 24 hours to confirm the address and order details.
- Once the order is confirmed, it is shipped within 48 hours and notification is sent via e-mail & SMS.
- Product is generally delivered between 3-7 working days.
- Note: Please keep the invoice, box and the outer cover intact if you wish to return or exchange the product.
- Go to "Account" tab and click on the "Order Detail" tab.
- Select the article you want to return from the Order History.
- Under the Action menu click on the option for "Return/Refund Request." This will initiate a Return request.
- After receiving the Return request we will arrange a reverse pick-up of that article from your address. (NOTE: In some areas option of reverse pick-up is not available. In such cases customer will courier the product and Rs. 100 will be refunded to the customer for courier cost.)
- Pack the product safely in its original packing.
Once the article is received at the Warehouse, a quality test will be done to ensure that the product is in a salable condition. After the article passes the quality test, we will initiate the refund/exchange from our end. In case of refund for COD order you will be requested to share your bank details with us on our email ID: firstname.lastname@example.org.
The refund is usually completed within 5-7 working days after return product is received at the warehouse.Returns will be accepted only it passes through quality check.